Dear Mr BT,

Many thanks for such an efficient service providing my new BT Broadband and Home Hub.  Plugging it in and setting up was so easy.  You even sent me two new broadband filters, which is ironic as I had just bought two as advised by Mr AOL.

I had phoned Mr AOL when I despaired of the slow broadband speed that I was getting from him during the evenings and weekends, dropping from approximately 4.5 Mbps at 03:00 in the morning down to roughly 0.2 Mbps at the times when I wanted to use it.  Mr AOL got me to speak to one of his technical colleagues, who only advised that new filters would fix the problem … and that it would take 24 hours of them being in place for the speed to settle down.  Mr AOL’s technical colleague also did not seem to think that he could do anything more about my broadband speed.

So, Mr BT, I am really impressed that since I plugged in my new router (not even suggested by Mr AOL) and connected to your broadband service, I have been consistently been getting download speeds of approximately 4.5 Mbps, which considering I live in a rural village is far in excess of my expectations.

The two additional filters are welcome and the cost of the two new ones I bought on Mr AOL’s advice was greater than the cost of having your new home hub delivered to me.

Thank you once again; you have enabled my online life to continue once again.

Yours sincerely,

A Grateful Customer

PS: I’d recommend you to anyone who wants fast reliable broadband.